Claims Deadline:

  • Claims for damaged, or defective items must be submitted within 10 days of delivery.
  • Claims for packages lost in transit must be submitted within 7 days after delivery.

Documentation Requirements for Replacements and Refunds:     

  • For replacements and refunds, you need to provide unboxing videos and pictures of the product showing defects.
  • Original packaging images are also required.

Responsibility for Lost Packages:     

  • If a claim for a lost package is submitted after 7 days, you will bear the charges.

Exchange or Return Policy for Size Discrepancies:     

  • Exchange or return for products with size discrepancies, not due to defects, will be handled from your expense by placing a new order.

Size Discrepancy Verification:     

  • To address size discrepancies, you need to provide images of the product along with size measurements for verification by the production team.

Unboxing Process and Damaged Packages:     

  • Kindly encourage to unbox packages carefully.
  • Refunding for damage caused during the opening process will not be possible without an unpacking video or images of the courier cover.
  • If damage is noticed on the package upon receipt, you are advised to mention it in the remarks while signing to aid in claiming a refund from the courier service.

These guidelines cover various scenarios and aim to facilitate smooth resolution processes. Clear communication and documentation are emphasized throughout, helping both customers and the business in addressing issues effectively.

Change of Address Policy

Shipping is confirmed by the courier company based on the zip code/pin-code entered during the order placement. Consequently, it’s important to note that an order may be shipped with an incorrect address if the provided information is inaccurate.

If the Order Has Not Been Shipped:

  • If the order has not been shipped, and the status is confirmed, promptly contact us at support@spacebugee.com with the order ID and the correct address details.

If the Order is LIVE :                                                                                                                                        

If the order status is LIVE , you can still update the address by emailing us or taking action against the order directly. Please provide the correct address details along with the order ID.

We understand that changes happen, and we’re here to assist you in ensuring your order reaches the right destination. Your satisfaction is our priority.

Thank you for your understanding.

Thank You for Choosing Space Bugee!

We appreciate your decision to explore the universe of style with Space Bugee. Your choice means the world to us!

To ensure we continue offering the best possible experience, we value your feedback. Your thoughts are crucial in shaping the future of Space Bugee.

Whether it’s suggestions, ideas, or areas where we can enhance, your input is invaluable.

Help us improve by sharing your thoughts on how we can elevate your Space Bugee experience.

Feel free to reach out through support@spacebugee.com, or take a moment to complete our feedback survey Click here. We’re here to listen and

grow with your insights.

Thank you for being part of the Space Bugee journey. Together, let’s reach new heights! Best Regards,